Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our comprehensive Size Guide available on each product page for specific measurements and fit recommendations.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At Heights, we prioritize ethical manufacturing and use high-quality, sustainable fabrics wherever possible to minimize our environmental footprint.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
How should I care for my Heights garments?
Each item includes a care label with specific instructions. Generally, we recommend cold washes and air drying to maintain garment longevity.
What should I do if I receive a damaged item?
Please contact us immediately at [email protected] with your order number and a photo of the damage so we can arrange a replacement.